What is an AISO score?

An AISO score is defined as a 0-to-100 rating measuring website performance across SEO, readability, engagement, AEO, and accessibility.

AEO refers to Answer Engine Optimization, the practice of structuring content so AI tools can direct citizens to the right public safety resources.

Why do public safety websites need optimization?

Citizens use AI for non-emergency requests. Agencies with clear online service instructions reduce call volume and improve community satisfaction.

What schema should public safety agencies use?

Use GovernmentService schema with service descriptions and jurisdiction. Add ContactPoint schema for non-emergency lines and FAQPage for citizen questions.

How do AI tools direct citizens to public safety services?

AI reads service descriptions, step-by-step instructions, and FAQ content. Agencies without this content get bypassed.

Should agencies put reporting instructions online?

Yes. Clear online reporting guides reduce non-emergency calls and help citizens complete routine tasks faster.

What accessibility issues affect public safety websites?

Alert banners without screen reader support, PDF forms without accessible formatting, and online reporting tools without keyboard navigation.

How often should public safety websites be updated?

Update alerts in real time. Refresh program information seasonally. Keep contact information and service hours current.

Public Safety Agencies Protect Communities. Their Websites Leave Citizens in the Dark.

All 392 Audited Sites

Domains are partially blurred. Scores range from 0 to 100.

#	Domain	AISO	Grade	AEO	SEO	Read.	Eng.
1	bridg*******.gov	74	B	60	92	87	62
2	ma**.gov	72	B	58	95	82	62
3	c**.missoula.mt.us	72	B	52	95	83	66
4	new*****.gov	70	B	30	98	90	74
5	lasc*****.gov	70	B	66	80	79	59
6	abe*****.sd.us	70	B	48	83	87	69
7	te***.com	70	B	60	98	82	47
8	new****.gov	69	C	51	86	85	59
9	kirk******.gov	69	C	52	93	80	59
10	fayet*********.gov	68	C	60	97	63	59
11	ss**.gov	68	C	52	98	72	59
12	preps*********.com	68	C	58	92	65	64
13	fi**.honolulu.gov	67	C	46	92	79	59
14	balti********.gov	67	C	48	85	78	63
15	stp***.gov	67	C	48	98	77	53
16	ka***.gov	66	C	54	100	57	64
17	gck*****.org	66	C	52	95	84	42
18	tup*****.gov	66	C	48	82	86	53
19	fair*****.gov	66	C	66	98	59	47
20	morga*******.gov	66	C	58	97	55	61
21	orl****.gov	65	C	48	95	63	62
22	hanco*******.org	65	C	40	93	89	47
23	hel*****.gov	65	C	38	98	85	52
24	nas*****.gov	65	C	60	91	62	52
25	pate******.gov	65	C	40	88	85	57
26	denv*****.org	64	C	66	100	57	40
27	dcf***.com	64	C	52	83	82	45
28	wic****.gov	64	C	30	83	80	74
29	bran*****.org	64	C	58	95	63	46
30	d**.dps.mo.gov	64	C	60	83	74	42
31	farmi*******.gov	64	C	40	95	81	49
32	siou******.gov	64	C	48	91	81	46
33	grand********.gov	63	C	35	75	87	62
34	ange*******.gov	63	C	40	82	74	63
35	westf********.org	63	C	30	93	90	53
36	cant******.gov	63	C	30	93	81	62
37	ore***.gov	63	C	48	97	69	47
38	sum*****.gov	63	C	40	80	85	53
39	cityof*********.gov	63	C	48	82	73	57
40	newcast************.com	62	C	40	80	81	55
41	newh******.gov	62	C	40	85	77	53
42	postfa*********.gov	62	C	30	86	91	54
43	v**.org	62	C	40	99	56	66
44	ma***.gov	62	C	52	78	86	37
45	lewis********.gov	62	C	40	83	64	68
46	lin****.ne.gov	62	C	38	99	85	40
47	cityo********.gov	62	C	42	85	71	59
48	fat***.gov	62	C	52	77	64	58
49	cityof*********.us	62	C	40	100	56	63
50	cer*****.gov	61	C	56	80	62	50
51	hart******.gov	61	C	40	89	64	59
52	idahof*********.gov	61	C	40	88	78	49
53	kc***.org	61	C	48	85	80	40
54	cala*******.org	61	C	38	78	92	45
55	read*****.gov	61	C	40	82	70	60
56	worc*******.gov	61	C	40	83	73	57
57	stlo******.gov	61	C	40	78	63	69
58	ca**.gov	61	C	52	90	56	53
59	fi**.slc.gov	61	C	42	97	78	36
60	mana******.gov	61	C	38	82	75	59
61	fayet*********.gov	61	C	38	85	85	47
62	willi*********.org	61	C	35	80	84	53
63	pho****.gov	60	C	49	99	55	45
64	mu**.org	60	C	38	80	68	61
65	dis*****.pbc.gov	60	C	38	94	66	52
66	l**.hawaii.gov	60	C	52	97	51	47
67	hono******.org	60	C	46	85	78	40
68	city******.org	60	C	48	95	48	57
69	d**.city	60	C	38	70	92	45
70	sprin*********.gov	60	C	52	55	81	52
71	cityo********.org	60	C	40	85	78	47
72	charl*********.gov	60	C	48	90	65	47
73	jacks*********.gov	60	C	40	88	65	57
74	c**.athens.oh.us	60	C	40	90	71	49
75	still*******.gov	60	C	30	95	74	52
76	getty*******.com	60	C	41	75	81	50
77	westc*********.gov	60	C	42	89	80	40
78	jaspe*********.gov	60	C	47	67	72	57
79	taylo*********.gov	60	C	40	80	87	42
80	unifie*********.gov	60	C	30	85	94	43
81	unifi********.gov	60	C	53	72	65	52
82	fayett*********.gov	59	D	25	97	80	47
83	gogre*******.com	59	D	47	73	83	37
84	city*******.org	59	D	38	91	53	63
85	cityo*******.org	59	D	52	83	64	45
86	medic********.kansas.gov	59	D	30	83	81	51
87	stmi*******.gov	59	D	40	83	80	40
88	cbma*******.cityofnewyork.us	59	D	30	78	98	40
89	dar***.gov	59	D	28	80	92	45
90	jackson*************.gov	59	D	38	92	71	47
91	edm*****.gov	59	D	40	84	77	42
92	cumberl***********.gov	59	D	25	75	95	52
93	telfo********.com	59	D	37	80	72	57
94	elpa*******.gov	59	D	48	78	63	51
95	she****.utahcounty.gov	59	D	35	67	89	52
96	dm***.dc.gov	59	D	46	77	80	38
97	scott*******.gov	58	D	40	79	60	60
98	rog*****.gov	58	D	52	100	47	42
99	burl*******.org	58	D	30	89	70	54
100	visitg***********.com	58	D	30	95	82	38
101	oswe******.com	58	D	20	98	78	53
102	opk*****.org	58	D	30	95	69	51
103	daven********.com	58	D	42	75	70	52
104	stp***.org	58	D	25	77	92	47
105	montgom***********.gov	58	D	40	85	66	50
106	baltim*********.org	58	D	38	88	61	53
107	minne********.gov	58	D	30	87	81	47
108	mank*****.gov	58	D	52	78	66	41
109	cityo*********.org	58	D	40	88	74	38
110	cityofn************.com	58	D	30	95	72	48
111	stpau*********.com	58	D	40	85	82	35
112	fallo*******.gov	58	D	35	78	90	37
113	rale*****.gov	58	D	38	77	57	69
114	cityo*******.com	58	D	38	77	77	47
115	andr*****.org	58	D	33	81	82	47
116	por*****.gov	58	D	58	85	32	63
117	c**.westfir.or.us	58	D	38	73	79	47
118	tn***.tn.gov	58	D	53	57	79	42
119	alexa*******.gov	58	D	30	99	72	46
120	sea****.gov	58	D	30	80	79	52
121	cityofn************.net	58	D	30	95	85	35
122	nsf***.org	58	D	30	70	86	54
123	villag*********.com	58	D	30	83	77	53
124	digita**********.com	58	D	38	82	66	56
125	brigh*******.org	57	D	30	98	67	47
126	danb******.gov	57	D	40	87	62	50
127	hawai*******.gov	57	D	40	80	74	40
128	ic***.org	57	D	52	83	52	47
129	lexi*******.gov	57	D	48	97	53	41
130	cityo*********.com	57	D	46	78	82	30
131	cityofg************.com	57	D	35	75	77	48
132	frase*******.gov	57	D	60	97	26	52
133	stlou********.gov	57	D	40	78	79	38
134	townof**********.gov	57	D	40	83	68	47
135	omah******.org	57	D	28	88	78	46
136	hobb*****.com	57	D	35	62	80	57
137	fire-*******.ri.gov	57	D	30	68	86	50
138	oakr******.gov	57	D	40	82	64	50
139	fortw*********.gov	57	D	30	97	58	56
140	poul******.gov	57	D	38	83	68	48
141	torri*******.gov	57	D	40	95	49	54
142	towno*********.gov	56	D	25	69	91	47
143	ham***.com	56	D	40	77	66	50
144	hawai*******.gov	56	D	40	83	62	47
145	dpco******.com	56	D	28	95	86	30
146	anna*****.gov	56	D	40	73	51	66
147	cityo*******.com	56	D	30	95	66	45
148	sprin********.gov	56	D	30	75	80	47
149	do***.gov	56	D	48	92	28	63
150	townof**********.com	56	D	40	83	73	38
151	dh***.nm.gov	56	D	53	77	56	42
152	nco***.gov	56	D	20	82	77	57
153	bott*****.govoffice.com	56	D	25	78	89	43
154	cityo********.gov	56	D	30	97	50	59
155	cityof*********.com	56	D	40	85	61	47
156	v**.vermont.gov	56	D	18	80	70	67
157	hud*****.gov	56	D	30	68	83	50
158	west*******.gov	56	D	28	78	98	31
159	fe**.dc.gov	56	D	45	70	70	42
160	anchor*********.com	55	D	43	72	74	35
161	mari*******.gov	55	D	48	80	58	40
162	por***.ct.gov	55	D	42	99	50	41
163	miam*****.gov	55	D	38	84	66	40
164	east*******.gov	55	D	37	87	48	57
165	cityofs************.gov	55	D	48	83	44	50
166	boz****.net	55	D	30	78	85	37
167	lasve*********.gov	55	D	30	73	73	51
168	lau*****.com	55	D	35	78	75	40
169	alb*****.gov	55	D	40	88	41	59
170	perry*******.gov	55	D	30	93	48	63
171	king******.gov	55	D	40	83	40	65
172	fayet*******.org	55	D	35	60	96	35
173	portwa**********.gov	55	D	54	86	47	40
174	supe******.gov	55	D	40	85	55	49
175	te***.gov	54	D	30	85	56	57
176	north*********.org	54	D	30	70	76	47
177	ta***.gov	54	D	28	93	42	65
178	oakl******.gov	54	D	35	72	78	40
179	md**.maryland.gov	54	D	40	75	59	47
180	bran*****.gov	54	D	30	100	46	54
181	fire*******.dos.nh.gov	54	D	30	90	59	47
182	burli*******.us	54	D	30	98	53	47
183	isl****.org	54	D	25	75	81	45
184	wfd***.com	54	D	35	57	87	40
185	yuk****.gov	54	D	30	76	71	50
186	lwm*****.org	54	D	30	75	71	49
187	overs*********.pr.gov	54	D	58	65	56	40
188	birmi*******.gov	53	D	20	97	76	35
189	d**.alaska.gov	53	D	32	75	60	53
190	cityo*********.gov	53	D	25	75	83	38
191	d**.alaska.gov	53	D	35	87	57	45
192	fi**.ca.gov	53	D	58	72	44	40
193	oc***.com	53	D	20	90	74	40
194	pom*****.gov	53	D	40	72	55	50
195	west******.gov	53	D	36	83	56	47
196	peachtr***********.gov	53	D	38	97	41	47
197	i**.idaho.gov	53	D	40	77	43	61
198	aac*****.org	53	D	30	80	70	40
199	lans*****.gov	53	D	5	80	98	42
200	minne*******.gov	53	D	40	94	37	52
201	c**.silverbow.mt.us	53	D	40	65	58	54
202	midd*******.gov	53	D	40	81	55	45
203	donal*******.gov	53	D	35	73	76	37
204	ph***.gov	53	D	33	85	65	40
205	pafir*******.org	53	D	35	72	76	37
206	westw********.gov	53	D	35	78	67	40
207	experie***********.com	53	D	30	82	62	48
208	verm******.us	53	D	40	99	36	50
209	fire******.vermont.gov	53	D	28	83	63	50
210	mil****.gov	53	D	35	72	64	47
211	sher******.gov	53	D	35	75	67	43
212	glen******.gov	52	D	28	98	50	47
213	d**.georgia.gov	52	D	20	98	57	48
214	dekal*********.gov	52	D	40	85	38	53
215	smy*****.gov	52	D	30	78	58	53
216	kc***.org	52	D	35	68	72	38
217	cityo*********.com	52	D	35	70	73	38
218	dex*****.gov	52	D	28	76	75	38
219	hou****.ms.gov	52	D	35	71	60	48
220	bigs******.org	52	D	20	97	70	37
221	cityof*********.com	52	D	40	85	62	30
222	n**.gov	52	D	32	99	39	50
223	cleve********.gov	52	D	20	85	67	47
224	gresh********.gov	52	D	30	90	53	47
225	charl********.gov	52	D	30	88	61	39
226	cran******.gov	52	D	35	53	66	57
227	tom***.com	52	D	30	95	43	52
228	northp***********.gov	52	D	35	82	51	49
229	wilmi*******.gov	51	D	30	85	60	38
230	sunr*****.gov	51	D	38	78	49	45
231	idahof*********.wildapricot.org	51	D	18	68	86	40
232	fall*******.gov	51	D	28	83	58	45
233	cityo*********.org	51	D	23	73	66	53
234	middl*******.org	51	D	25	95	39	58
235	st***.com	51	D	25	82	70	38
236	cityof**********.net	51	D	40	90	23	59
237	pel*****.gov	50	D	40	83	35	50
238	stge******.gov	50	D	25	70	82	30
239	n**.gov	50	D	28	70	76	35
240	dh***.ny.gov	50	D	40	82	40	47
241	leban********.gov	50	D	40	73	50	42
242	fran******.gov	50	D	30	80	56	43
243	boscob***********.com	50	D	30	94	51	38
244	cas*****.gov	50	D	36	65	67	38
245	montg*******.gov	49	F	20	85	51	53
246	tuc*****.gov	49	F	20	97	36	57
247	litt******.gov	49	F	35	73	61	35
248	fi**.lacounty.gov	49	F	30	91	36	53
249	atlant***********.com	49	F	25	87	58	37
250	kc**.gov	49	F	40	92	26	48
251	sher*****.gov	49	F	25	80	63	37
252	trap******.org	49	F	10	60	84	53
253	tc**.texas.gov	49	F	35	83	47	40
254	texar*********.gov	49	F	30	90	41	47
255	slv***.com	49	F	10	83	99	17
256	wilmin***********.us	49	F	28	78	60	38
257	nor****.gov	49	F	30	70	51	52
258	ws**.wyo.gov	49	F	35	62	68	37
259	w**.org	48	F	32	97	29	47
260	cobb******.gov	48	F	48	89	22	41
261	dal*****.gov	48	F	38	65	54	40
262	eagl*******.gov	48	F	20	83	55	45
263	connect***********.com	48	F	23	58	76	40
264	gulf*******.gov	48	F	30	65	68	35
265	mehlv********.com	48	F	38	92	26	47
266	livin*********.org	48	F	30	80	51	40
267	min****.gov	48	F	15	74	81	34
268	townof*********.org	48	F	30	80	40	50
269	chan******.gov	47	F	40	99	12	50
270	chi****.gov	47	F	48	80	10	57
271	peor*****.org	47	F	40	72	36	47
272	clin*****.org	47	F	35	87	31	47
273	impe*******.com	47	F	35	58	75	25
274	south*********.org	47	F	38	78	57	22
275	cityo*******.com	47	F	38	80	28	49
276	cs**.gov	47	F	20	85	45	50
277	la**.org	46	F	20	72	58	45
278	publi*******.colorado.gov	46	F	40	85	10	57
279	o**.louisiana.gov	46	F	25	88	37	45
280	cityo********.org	46	F	40	68	39	43
281	repu******.com	46	F	31	68	44	47
282	bgo***.gov	46	F	20	95	35	49
283	ogde*****.gov	46	F	40	89	12	54
284	wil****.az.gov	45	F	40	67	28	52
285	af**.az.gov	45	F	40	83	27	40
286	citru********.net	45	F	38	93	26	34
287	d**.delaware.gov	45	F	28	97	23	47
288	i**.gov	45	F	45	72	11	57
289	pela*******.org	45	F	35	78	35	40
290	alla*******.org	45	F	30	85	25	50
291	po**.nd.gov	45	F	15	55	89	28
292	villageo**************.com	45	F	25	81	39	45
293	o**.gov	45	F	32	84	27	47
294	look******.us	45	F	25	70	48	47
295	wichi*********.gov	45	F	30	83	22	57
296	joind*******.com	44	F	20	85	19	65
297	hc**.gov	44	F	20	95	29	47
298	ade*****.gov	44	F	15	70	60	40
299	tren*****.org	44	F	40	97	10	42
300	cam*****.gov	44	F	30	72	43	40
301	santaf*********.gov	44	F	20	88	36	47
302	sant*****.gov	44	F	18	87	39	47
303	d**.ri.gov	44	F	35	70	39	38
304	ports*******.gov	44	F	30	95	10	54
305	ma***.utah.gov	44	F	20	85	33	52
306	fir*****.org	44	F	30	93	20	47
307	evans*******.gov	44	F	20	86	35	47
308	wyom*****.gov	44	F	46	78	18	40
309	washi*******.us	44	F	30	95	27	37
310	cocon*******.gov	43	F	30	85	16	50
311	d**.nh.gov	43	F	28	85	29	40
312	conco********.com	43	F	15	82	52	37
313	johns********.org	43	F	35	72	33	38
314	jack*****.gov	43	F	25	83	41	35
315	co**.dccouncil.gov	43	F	38	65	46	30
316	cityo********.com	42	F	40	73	14	47
317	po**.ca.gov	42	F	40	86	10	42
318	thor******.gov	42	F	30	83	26	40
319	cd***.org	42	F	37	58	24	53
320	ham****.org	42	F	30	78	20	51
321	up**.org	42	F	18	68	58	34
322	mas*****.com	42	F	35	82	25	35
323	far****.gov	42	F	30	83	10	57
324	ohio*******.com.ohio.gov	42	F	30	55	47	42
325	city*******.org	42	F	27	45	46	52
326	nash*****.gov	42	F	30	93	10	48
327	davisc*********.gov	42	F	30	83	10	57
328	nn**.gov	42	F	30	90	10	50
329	cityof***********.org	42	F	23	80	38	37
330	templ*******.gov	41	F	38	70	24	39
331	colora*********.gov	41	F	20	85	20	50
332	ridge*******.gov	41	F	28	65	30	47
333	la***.org	41	F	31	80	10	52
334	anoka********.gov	41	F	28	88	19	42
335	corval*********.gov	41	F	35	85	23	32
336	king*******.gov	41	F	38	68	23	42
337	df**.colorado.gov	40	F	20	94	10	50
338	calc*******.us	40	F	36	45	38	42
339	goha*****.com	40	F	38	80	12	40
340	lafa*******.gov	40	F	30	52	32	52
341	princege*************.gov	40	F	47	75	10	35
342	detr*****.gov	40	F	20	92	10	52
343	co**.gov	40	F	38	80	10	40
344	green********.gov	40	F	20	80	34	38
345	law*****.gov	40	F	25	80	25	39
346	redhi*********.org	40	F	25	88	10	50
347	green*******.gov	40	F	25	77	10	59
348	arli*******.gov	40	F	20	97	10	47
349	westw********.govoffice2.com	40	F	15	73	42	42
350	vaf***.com	40	F	26	94	10	45
351	w**.wa.gov	40	F	40	78	10	40
352	statef**********.delaware.gov	39	F	30	78	10	47
353	hopki*********.us	39	F	28	85	10	45
354	cs***.gov	39	F	20	75	30	40
355	pw***.gov	39	F	28	93	10	37
356	fire*****.nfors.org	39	F	30	97	10	32
357	s**.illinois.gov	38	F	25	72	10	55
358	caro******.org	38	F	30	78	10	42
359	bend******.gov	38	F	40	75	10	35
360	wcfi******.org	38	F	10	47	74	30
361	pen***.org	38	F	35	75	10	40
362	middl*******.gov	37	F	25	87	10	39
363	hatti********.com	37	F	18	70	22	48
364	clark********.gov	37	F	43	55	23	28
365	fairf********.gov	37	F	25	85	10	40
366	washi*******.gov	37	F	35	70	10	40
367	cityof***********.com	36	F	15	78	41	22
368	far****.com	36	F	15	78	10	52
369	cro*****.gov	36	F	28	83	10	34
370	rosw******.gov	36	F	20	87	10	39
371	sthel*********.gov	36	F	25	75	10	42
372	sioux*********.org	35	F	25	75	10	41
373	s**.nebraska.gov	35	F	20	83	10	40
374	stat*****.llr.sc.gov	35	F	35	72	10	30
375	public*********.com	34	F	25	80	10	30
376	d**.nv.gov	34	F	35	55	10	40
377	ch**.gov	34	F	35	63	10	34
378	clermon***********.gov	34	F	20	85	10	35
379	lo***.wv.gov	34	F	28	55	21	37
380	firef*********.com	33	F	25	75	10	30
381	poli*****.com	33	F	25	75	10	30
382	ks**.ky.gov	33	F	25	52	16	46
383	ramse*********.gov	33	F	25	82	10	28
384	fi**.nv.gov	33	F	23	60	10	45
385	marionco*************.gov	32	F	20	70	10	38
386	p**.providenceri.gov	32	F	15	52	26	42
387	wash*****.net	32	F	15	65	10	47
388	w**.iowa.gov	31	F	20	85	10	22
389	usfir*******.net	31	F	20	45	10	53
390	garfie**********.gov	30	F	15	78	10	30
391	jeffer***********.org	30	F	15	75	10	30
392	richmo*********.gov	29	F	20	70	10	25

Public Safety Agencies Protect Communities. Their Websites Leave Citizens in the Dark.

The State of Public Safety Websites

Why This Matters for Public Safety

Key Findings

Key Takeaways

Common Mistakes in Public Safety Websites

How to Improve Your Public Safety Website

Dimension Breakdown

Score Distribution

AISO Score Ranges

Grade Distribution

Frequently Asked Questions